[TODO: draft for attorney review. Have your attorney review this page before the site launches.]

Terms & Cancellation Policy

Last updated: [TODO: date]

These terms explain how Tech Whiz works, so there are no surprises. Tech Whiz is a DBA of Beehive Media LLC, in Sioux Falls, SD. By booking a visit or signing up for a plan, you agree to these terms.

Our services

We provide friendly, one-on-one tech help in your home: help with phones, tablets, computers, Wi-Fi, email, TVs, and printers; internet safety and scam-proofing; and photo backup and storage. See our Services & Prices page for details.

Prices and travel fees

Current prices are listed on our Services & Prices page. We'll always tell you the price before a visit.
There's no travel fee in Sioux Falls or towns within about 35 minutes. Farther towns have a $25 or $45 travel fee per visit. Monthly members pay half.
Photo & Storage Rescue starts at $199. We'll give you a price for your job before the visit.

Booking and payment

Single visits and packages are paid when you book. [TODO: confirm once booking and payments are set up in Phase 6.]
Gift certificates are for one Single Visit. [TODO: decide whether gift certificates expire, and check South Dakota's rules on gift certificate expiration.]

Rescheduling and cancelling a visit

Need to change your visit? Just call or text (605) 610-8764.
[TODO: how much notice you need to reschedule or cancel for free, for example "at least 24 hours."]
[TODO: what happens with a late cancellation or if no one is home, for example a fee or counting the visit as used.]
If we ever need to reschedule, we'll let you know as early as we can, and there's never a charge to you.

Monthly plans

Monthly plans are billed every month until you cancel. There's no contract.
Unused hours roll over to the next month, then expire.
Cancel anytime: online or by calling (605) 610-8764. [TODO: decide whether cancelling stops the plan right away or at the end of the month you've already paid for, and whether any refund applies.]
Yearly plans: pay for 10 months and get 12. [TODO: decide what happens if someone cancels a yearly plan early.]
Family Peace of Mind: the plan is billed to the family member who signs up. Visit summaries are only shared with the client's written permission, and the client can stop sharing anytime.

Your part

You (or the person we're helping) own the devices and accounts we work on, or have permission to use them.
You type your own passwords. We never ask for them, keep them, or write them down.
You make the decisions. We'll explain options, but nothing is deleted, erased, or bought without your OK.
Please let us know about anything that could affect the visit, like pets or a device that's already broken.

What we don't do

Handle money for you: no bank transfers, bill payments, gift cards, or purchases on your behalf.
Take control of your devices remotely.
Repair hardware or open up devices. We'll recommend a repair shop.
Guarantee that a device, app, or account from another company will work as you'd like. We'll always do our best and tell you honestly what we find.

Your information and backups

Before any big change, we'll make sure your important information, like photos, is backed up, and we'll check the backup with you.
[TODO: attorney to write the limitation-of-liability wording, including responsibility for data that wasn't backed up before the visit.]

Safety

We're background checked and insured. We may end a visit if we feel unsafe or if something we're asked to do could put you at risk.

Privacy

We keep your information private and never sell it. See our Privacy Policy.

Changes to these terms

If we change these terms, we'll update this page and the date at the top. Changes don't affect visits you've already paid for.

Legal details

[TODO: attorney to add governing law (South Dakota), dispute resolution, and any other required wording.]

Questions

Call Bethany at (605) 610-8764 or email techwhiz@beehive.media.